1. Description of Service

ST300 is an AI-powered sales training platform that enables users to practice sales conversations with AI-driven customer personas and receive automated performance evaluations based on configurable metrics.

2. Account Registration

• You must provide accurate and complete information when registering for an account.

• You are responsible for maintaining the confidentiality of your login credentials.

• B2B customers: the subscribing organization is responsible for all users created under its account.

• There is no minimum age requirement. B2C users are expected to have the legal capacity to enter into contracts in their jurisdiction. B2B access is granted through a contract with an established business.

3. Subscription Plans and Pricing

ST300 offers the following subscription plans, priced in USD:

• Trial — Free: 1 seat, 2 personas, 5 scenarios/month

• Starter — $149/month: up to 5 seats, 5 personas, 20 scenarios/month

• Growth — $349/month: up to 20 seats, 12 personas, 60 scenarios/month, 5 custom metrics

• Business — $699/month: up to 50 seats, 25 personas, 150 scenarios/month, unlimited custom metrics

• Recruiters — $499/month: up to 10 seats, 50 personas, 100 scenarios/month, 6 custom metrics

• Enterprise — Custom pricing (annual contract, min. $12,000/yr): unlimited seats, metrics, personas, and scenarios

All prices are exclusive of applicable taxes. Annual billing is available for Business and Enterprise plans.

Optional add-ons (persona creation assistant, extra custom metrics, non-user scenarios) may be available at additional cost. All prices are exclusive of applicable taxes.

4. Payment and Billing

Subscriptions are currently invoiced manually. Payment is due upon receipt of invoice unless otherwise agreed in writing. We reserve the right to introduce automated billing (e.g., via Stripe) in the future, with reasonable advance notice to existing customers.

5. Cancellation and Refund Policy

• Monthly plans: No refunds after the first calendar day of the billing period.

• Annual plans: Cancellation must be requested at least one (1) month before the renewal date to avoid being charged for the following period.

• Enterprise contracts: Refund and cancellation terms are governed by the individual enterprise agreement.

• All cancellation requests must be submitted by email to legal@octagrid.net.

• Refunds for exceptional circumstances are assessed on a case-by-case basis at our sole discretion.

6. Acceptable Use

You agree not to:

• Use the Service for any unlawful or unauthorized purpose

• Attempt to reverse-engineer, scrape, or extract AI models or proprietary algorithms

• Upload harmful, offensive, defamatory, or illegal content

• Impersonate any person or entity

• Interfere with or disrupt the integrity or performance of the Service

• Share your account credentials with unauthorized parties

We reserve the right to suspend or terminate accounts that violate these conditions without prior notice.

7. AI-Generated Content

The Service uses Microsoft Azure OpenAI (Azure AI Foundry) to generate persona responses and performance evaluations. AI-generated content is provided for training purposes only and does not constitute professional, legal, or business advice. We do not guarantee the accuracy, completeness, or suitability of AI outputs for any particular purpose.

Conversation data processed through Azure AI Foundry is subject to Microsoft’s service terms and data processing agreements. We recommend reviewing Microsoft’s Trust Center for details.

8. Intellectual Property

The Service, including its design, software, and platform content (excluding user-generated content), is owned by OctaGrid and protected by applicable intellectual property laws. You retain ownership of any content you input into the Service. By using the Service, you grant OctaGrid a limited, non-exclusive license to process your content solely for the purpose of delivering the Service.

9. Privacy

Our collection and use of personal data is described in our Privacy Policy, which is incorporated into these Terms by reference.

10. Disclaimers

The Service is provided “as is” and “as available” without warranties of any kind, express or implied, including warranties of merchantability, fitness for a particular purpose, or non-infringement. We do not warrant that the Service will be uninterrupted, error-free, or meet your specific requirements.

11. Limitation of Liability

To the maximum extent permitted by applicable law, OctaGrid shall not be liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of or inability to use the Service. Our total aggregate liability for any claim arising under these Terms shall not exceed the total amount paid by you to OctaGrid in the three (3) months immediately preceding the event giving rise to the claim.

12. Modifications to Terms

We reserve the right to modify these Terms at any time. We will provide notice of material changes via email or a prominent notice within the Service at least fourteen (14) days before changes take effect. Continued use of the Service after changes take effect constitutes your acceptance of the revised Terms.

13. Governing Law and Dispute Resolution

These Terms are governed by and construed in accordance with the laws of Japan. Any disputes arising from or related to these Terms or the Service shall be resolved exclusively in the courts of Japan, and you consent to the personal jurisdiction of such courts.

14. Contact

For questions or notices regarding these Terms, please contact:

OctaGrid
Email: legal@octagrid.net